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Call Center Technical Support Representative (Bilingual in Chinese)

2017-11-19 14:59:44浏览:0

  • 详细描述:
  • This individual will work closely with sales and account managers to build working relationships and continue knowledge sharing. The support team is often the most  common way our customers interact with us, so it is important to provide top class support with an ability to smile “through the phone”.
     
    ·         Assist customers and sale agents with technical support for POS equipments and credit card terminals including Nurit, Hypercom, Verifone, Eclipse, Pax, Clover Stations, check services, and wireless terminals;
    ·         Provide technical support for all terminals such as general troubleshooting, reprogram equipment , downloading new applications and training;
    ·         Inspect returned equipment for functionality and possible replacement issues;
    ·         Answer incoming queries from customers and colleagues.
     
    Qualifications
     
    ·         Bilingual in Chinese and English is required;
    ·         Experience in customer support within technology or digital marketing verticals preferred but not required;
    ·         Efficient in Microsoft Applications such as Word, Excel and Outlook;
    ·         Ability to communicate politely in all possible situations;
    ·         Takes pride in providing a high level of service and delivering a consistent performance;
    ·         Thrive in a high paced performance-oriented environment.
    ·         Extremely organized and detail oriented with strong follow-through skills;
    ·         Ability to maintain calm under pressure;


    公司简介:公司是全美最大的信用卡处理机构,为Visa, MasterCard, Discover和American Express官方注册的ISO支付处理机构。公司总部坐落于纽约华尔街,主要服务和产品包括信用卡处理,信用卡提现服务,POS机销售和租赁,顾客优惠券,网页制作, ATM机等等。目前公司业务广布全美各洲各地,为上千家餐馆,美甲店,超市,零售商,批发商,及各类商家提供服务。
    招聘职位: 技术服务代表 – 客服中心
    职位简述: • 聆听客户需求,并及时提供专业解答 • 处理服务故障及客户投诉,并跟踪解决进度 • 为技术部提供技术支持,并解决客人使用刷卡机时出现的技术问题 职位要求: • 国语英语流利,谈吐得体,有良好的沟通和表达能力 • 具备专业的客户服务意识和团队合作精神 • 大学以上学历,有技术背景者优先 • 公民和永久居民优先,欢迎可在美国合法工作的申请者 培训: • 公司为新员提供培训,以了解信用卡处理行业及如何处理客服和技术问题 申请: • 有意者请转送英文简历至:hr.firstdata@gmail.com



  • 工作类型:全职
  • 区域: 曼哈顿/Manhattan 下城/Downtown
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联 系 人:hr
Email:hr.firstdata@gmail.com